I didn't get any intros for my prospects. What went wrong?

How to find out what went wrong if you got 0 results to a list.

Hans Dekker
Written by Hans DekkerLast update 1 year ago

There are a few things that could cause this:

  • Fields have been mapped incorrectly - for example, if you have the email and website columns mixed up, this will cause no lynes to be produced. For more help with this, check out this article

  • Too many sources were turned off - For example, if the only data we can find on the prospects is Company Website, and you turn off that data source, then this can happen

  • List size is too small - in this case, you're not getting 0 results because the list is small, but if you only upload 1 or 2 prospects, there's just a higher chance we don't find any good data on all your prospects than if you upload a larger list

  • Missing or incorrect data in your original file -

    • failure to include at least domain, email, or LinkedIn URL

    • if you only give us LinkedIn URLs, and they are all Sales Navigator links, which we don't scrape, then no intros will be produced

    • if you only include emails, but they are personal emails (gmail, yahoo, etc) instead of work emails, then no intros will be produced


If none of these seem to describe your situation, please let us know in chat and we'll be happy to help troubleshoot 🙂


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